Egton’s capabilities are wide ranging, allowing us to provide any combination of products and services to you, as a tailored solution – all from one provider.
Telephone support
Egton’s Telephone Support Centre provides a low-rate telephone number for the reporting and escalating of IT incidents or problems. Our Telephone Support desk is manned by 50
highly-trained customer advisors, who are always ready to provide callers with effective, fast and responsive information to answer their requests.
Engineers
At Egton we do not use contract staff - only our own engineers. This means that when you use an Egton engineer, you can guarantee they are trained to the highest-level. All of Egton’s engineers come fully-equipped with a boot stock of tools and equipment to solve most problems on the first visit. All of our engineers are fully-supported by Egton’s Telephone Support Centre.
Service centre
Egton’s in-house Service Centre is accredited by a number of best-of-breed IT manufacturers as an authorised warranty provider. This allows us to install and maintain equipment using qualified in-house resources, significantly reducing turnaround time for complex repairs.
Partners
Egton has partnerships with many leading IT organisations. These partnerships allow Egton to provide our customers with the best deals, coupled with world-class service and support.
Capabilities
